Cluster shipments

Approved orders shipping via FedEx Saturday Delivery, Priority Overnight, Standard Overnight, 2Day, or Express Saver services ship same day if ordered by 3pm EST. All other shipping methods are shipped within 1 business day. Note that approval/billing issues may delay shipping. Dynamism is not responsible for these delays.

Shipping method availability

If your selected shipping method is not available in your area, you will be assigned the service closest in price.

Shipping address authorization

If you are making a payment by credit card and shipping to an address that is different from the billing address, we kindly request you call the customer service number on the back of the card to authorize the shipping address. This helps protect against fraudulent credit card use. Failure to take this step will lead to processing delays.

Large item freight shipment

Desktop Metal Studio System, Desktop Metal Production System, Builder Extreme (1000, 1500, 2000) and Rize One will ship with freight carrier services. For orders of these items, customers must acknowledge the following conditions:

• The delivery address must have a loading dock capable of receiving palletized freight in order for shipment to be completed.
• The shipping dimensions of Builder Extreme (1000, 2000) and Desktop Metal Production System do not fit a standard door frame and require double-wide door frames or larger to be moved between locations.

Shipment lead time varies between manufacturers and locations; contact us for quotation including shipment details.

Exporting

Please note that Dynamism will act as USPPI / exporter on international shipments only. Customers requesting delivery to US-based freight forwarders, brokers etc will need to make their own arrangements for export and customs paperwork.