Does the quoted pricing include VAT/duties?

For customers outside of the United States only: Prices on our website do NOT include VAT. This charge will be collected by FedEx upon delivery of your parcel. The amount of VAT varies by country.

If ordering via the UK website, all prices include VAT.

What payment methods do you accept?

Customers in the United States or Canada can pay by credit card—American Express, MasterCard, Visa—(subject to approval), or PayPal.

Customers outside of the United States or Canada can pay by American Express, PayPal, or bank transfer.

Dynamism accepts purchase orders from United States government organizations, most educational institutions, and Fortune 500 businesses (please request an estimate in advance and reference that estimate on your PO in order to expedite processing). If you're not one of these organizations and would like to apply for credit terms, please submit your bank and trade references to ar@dynamism.com for review.

For customers purchasing the Desktop Metal Studio System in the US and Canada, we have partnered with First American Vendor Finance to offer a financing program. The new program will replace our previous Hardware-as-a-Service (HaaS) option. A non-refundable, $1000 deposit by purchase order is required to reserve the Studio System.

For customers purchasing the Rize One, approved organizations may be eligible for purchase order terms. Otherwise, we are able to accept prepayment by bank wire transfer.

For customers purchasing the Builder Extreme (1000, 1500, 2000), we are able to accept prepayment by bank wire transfer.

How can I order an item that is “Available Soon”?

An “Available Soon” or “Waitlist Only” item is where delivery and/or pricing are not yet available. To stay informed about availability and pricing, please be sure to sign up for the waitlist.

When will my order be processed and what is "pending approval"?

Dynamism processes orders from 10am to 7pm Eastern time (GMT – 500) Monday through Friday. Item availability could change depending on when your order is processed and approved.

The default status on all new orders is "pending approval". If you paid by credit card, it is now "pending approval" verification from our accounting department.

Generally, credit cards are charged when the order is shipping. You may cancel your order at any time prior to shipment without penalty.

What if an item is out of stock?

Order processing lead time is the length of time it will take to procure the correct products and complete payment processing. Order processing lead times are in business days (Monday through Friday). Shipping on an item that has a “Usually ships in 7-10 days” lead time will result in an estimated shipment by the 10th day from when your order is placed. Purchasing an item that is "in stock" will ship the same day (if ordered by 3pm EST and subject to approval).

Please note: All scheduled shipment dates are estimates only. Dynamism will make every effort to ship your products by the estimated shipment date on your order confirmation. In no circumstance will Dynamism be liable for any loss, damage, or penalty resulting from any delay in shipment or delivery. Dynamism will attempt notify you by e-mail of any changes in the estimated shipment date for your order. Except where otherwise noted (usually as “special order”), you may cancel your order at any time prior to shipment without penalty.

How can I check the status of my order?

If there are any issues in processing your order, our accounting office will contact you directly by e-mail. To ensure the fastest processing, we strongly encourage you to use a work or school e-mail address instead of a free webmail address.

Because we will notify you of any issues by e-mail, please ensure that your e-mail address is entered correctly, checked frequently, and please scan your spam mailbox to ensure no messages are missed. Once your item has shipped, we will send an e-mail notification with FedEx tracking details.

Can I add, change, or remove items from my order after it has been submitted?

Once an order is submitted it can only be amended or edited by contacting Dynamism customer service. Once an item has been packed or shipped, the order cannot be changed.

In most cases, except where otherwise noted, orders can be changed or cancelled prior to shipment without penalty.